About Ubeya: Ubeya is a leading SaaS B2B platform in the temporary work sector, with a presence in top stadiums in the UK and Europe. Our workforce management platform helps businesses become more resilient and adaptive to change.

The Role: We’re hiring a full-time Technical Support Representative to be the first point of contact for our US, UK and European clients. You’ll provide exceptional technical assistance, ensuring customers have a smooth experience with the Ubeya platform.

What You’ll Do:

• Offer warm, professional support to customers, resolving technical issues and answering questions.
• Use strong communication and problem-solving skills to assist with troubleshooting and platform optimization.
• Manage support tickets and collaborate with other teams to escalate and resolve complex issues.
• Create and maintain support documentation.

We’re Looking For:

• 2+ years of technical support experience, preferably in SaaS environments.
• Strong problem-solving abilities and technical aptitude.
• Proficiency in troubleshooting software issues.
• Excellent written and verbal English communication skills with a customer-focused approach.
• Fast learning skills and the ability to adapt quickly to new tools and platforms.
• Team player with a positive, customer-first attitude.